Assessing the Role of Emotional Intelligence in Team Performance Case study at Al Mujtama Islamic Boarding School

. Emotional intelligence (EI) has emerged as a crucial factor in understanding team dynamics and performance within service organizations. This paper presents a conceptual framework that assesses the role of emotional intelligence in enhancing team performance, specifically tailored for service-oriented contexts. The framework integrates key components of emotional intelligence, including self-awareness, self-regulation, social awareness, and relationship management, with team dynamics such as collaboration, communication, and conflict resolution. The paper begins by defining emotional intelligence and its relevance in the service industry, highlighting its impact on individual and team behaviors. It then outlines the conceptual framework, detailing how each aspect of emotional intelligence contributes to team effectiveness and performance. The framework emphasizes the importance of developing emotional intelligence skills among team members and leaders to foster a positive work environment and improve overall team outcomes. Furthermore, the paper discusses the potential challenges and barriers faced in implementing emotional intelligence practices in service organizations, such as resistance to change and the need for training and development programs. Strategies for overcoming these challenges and promoting a culture of emotional intelligence within teams are explored, drawing on examples from successful case studies and empirical research. Through a comprehensive review of existing literature and theoretical perspectives, this paper offers insights into the potential benefits of integrating emotional intelligence into team development strategies within service organizations. Practical implications and recommendations for implementing the framework are also discussed, aiming to guide organizations in enhancing team performance through a deeper understanding and application of emotional intelligence principles.


A. INTRODUCTION
In an era of continuously developing organizational dynamics, effective leadership is the key to sustainability and optimal performance.One aspect that is attracting increasing attention is emotional intelligence (EQ), which plays an important role in shaping a successful leadership style.EQ involves understanding and managing emotions, both in oneself and in others, which is necessary to face complex challenges in various organizational contexts.
Keywords such as "emotional awareness," "emotion management," "self-motivation," "empathy," and "social skills" indicate important dimensions of emotional intelligence that are relevant to consider in the context of leadership.As a leader, we are expected to not only have a good understanding of these aspects, but also be able to apply them effectively in daily interactions with team members and in the organizational decision-making process.
The discussion of "organizational culture" highlights the importance of understanding how emotional intelligence can influence work culture dynamics.The main focus is on an organizational culture that is adaptive, inclusive, and oriented towards collective well-being, where leaders with high emotional intelligence are expected to have a positive impact.In the context of leadership development, it is important to understand how to improve and hone the emotional intelligence of leaders.The use of the keyword "leadership development" shows the urgency to explore training methods and learning experiences that can strengthen aspects of emotional intelligence.
So,this background illustrates the importance of research on the role of emotional intelligence in effective leadership.The focus is on developing understanding, skills and their impact on organizational culture and overall organizational performance.Research on emotional intelligence in the context of effective leadership is increasingly relevant as organizational dynamics change.Modern leaders not only face routine tasks, but also have to manage stressful situations, conflict and rapid change.Therefore, a deep understanding of emotional intelligence is essential to overcome these challenges.The focus on the importance of a positive and inclusive organizational culture also reflects the importance of emotional intelligence in the leadership context.Leaders who have good emotional intelligence can create a motivating work environment, support collective growth, and create an atmosphere that builds optimal performance.Therefore, understanding the interaction between emotional intelligence and organizational culture can provide valuable insights for improving leadership effectiveness.
In leadership development, this research also aims to detail effective methods and strategies in increasing the emotional intelligence of leaders.Components such as specialized training, coaching, and hands-on learning experiences need to be explored to form leaders who are more adaptive and responsive to the emotional dynamics of the work environment.
Comprehensive research on the role of emotional intelligence in effective leadership is expected to make a significant contribution to the development of leadership theory and practical application in the context of modern organizations.The implications of this research finding can be used as a basis for designing leadership development programs that are more holistic and have a positive impact on work culture and organizational performance.Emotional intelligence becomes increasingly vital in the complex context of global leadership, where factors such as team diversity, global market dynamics, and technological change become an integral part of the work environment.Leaders who understand and manage emotions, both from themselves and others, have an advantage in navigating these challenges.
In leadership development, it is necessary to identify methods that can increase the emotional intelligence of leaders.Specific training may involve situational simulations, emotional response training, and providing constructive feedback.In addition, the application of emotional intelligence principles in real work experiences can also be an integral part of development strategies.

Indonesian Development of Economics and Administration Journal
In an organizational culture perspective, a deep understanding of how emotional intelligence can shape norms, values, and interactions within teams and organizations can provide valuable guidance.Leaders who are able to create an inclusive culture, where empathy and conflict management are appreciated, can have a positive impact on employee satisfaction and team productivity.
By integrating emotional intelligence in leadership, organizations can achieve an optimal balance between business goals and employee well-being.Leaders who understand and manage emotions wisely are able to motivate, lead with empathy, and create a work environment that is dynamic and responsive to change.Overall, it is hoped that this research will provide a solid foundation for understanding the role of emotional intelligence in effective leadership and exploring relevant development strategies.It is hoped that the implications of this research finding can help organizations and leaders improve leadership quality, create a positive work culture, and support sustainable growth.

B. LITERATURE REVIEW
The focus on the importance of a positive and inclusive organizational culture also reflects the importance of emotional intelligence in the leadership context.Leaders who have good emotional intelligence can create a motivating work environment, support collective growth, and create an atmosphere that builds optimal performance.Therefore, understanding the interaction between emotional intelligence and organizational culture can provide valuable insights for improving leadership effectiveness.
In leadership development, this research also aims to detail effective methods and strategies in increasing the emotional intelligence of leaders.Components such as specialized training, coaching, and hands-on learning experiences need to be explored to form leaders who are more adaptive and responsive to the emotional dynamics of the work environment.
Comprehensive research on the role of emotional intelligence in effective leadership is expected to make a significant contribution to the development of leadership theory and practical application in the context of modern organizations.The implications of this research finding can be used as a basis for designing leadership development programs that are more holistic and have a positive impact on work culture and organizational performance.Emotional intelligence becomes increasingly vital in the complex context of global leadership, where factors such as team diversity, global market dynamics, and technological change become an integral part of the work environment.Leaders who understand and manage emotions, both from themselves and others, have an advantage in navigating these challenges.
In leadership development, it is necessary to identify methods that can increase the emotional intelligence of leaders.Specific training may involve situational simulations, emotional response training, and providing constructive feedback.In addition, the application of emotional intelligence principles in real work experiences can also be an integral part of development strategies.
In an organizational culture perspective, a deep understanding of how emotional intelligence can shape norms, values, and interactions within teams and organizations can provide valuable guidance.Leaders who are able to create an inclusive culture, where empathy and conflict management are appreciated, can have a positive impact on employee satisfaction and team productivity.By integrating emotional intelligence in leadership, organizations can achieve an optimal balance between business goals and employee well-being.Leaders who understand and manage emotions wisely are able to motivate, lead with empathy, and create a work environment that is dynamic and responsive to change.Overall, it is hoped that this research will provide a solid foundation for understanding the role of emotional intelligence in effective leadership and exploring relevant development strategies.

Indonesian Development of Economics and Administration Journal
It is hoped that the implications of this research finding can help organizations and leaders improve leadership quality, create a positive work culture, and support sustainable growth.
In the context of leadership development, strategies that can increase leaders' emotional intelligence are crucial.Specific training in identifying and managing emotions, situational simulations, and providing structured feedback are some approaches that can be used.In doing so, leaders can improve their skills of adaptation and responsiveness to emotional dynamics in the workplace, having a positive impact on individual well-being and team productivity.
The importance of emotional intelligence also involves the role of leaders in forming a balanced and inclusive organizational culture.Leaders who understand and manage emotions wisely can bring about positive changes in organizational norms and values.Diversity is valued, innovation is encouraged, and collaboration is strengthened, creating a dynamic and adaptive work environment.Therefore, emotional intelligence is not only an individual leadership attribute, but also a key driver in establishing a successful organizational culture.
In detailing the impact of emotional intelligence on organizational culture, it is worth emphasizing that it creates an environment where employees feel valued, supported and motivated to make maximum contributions.Leaders who are able to read and respond to team members' emotions with empathy can build strong relationships, strengthen collaboration, and stimulate creativity.Thus, emotional intelligence not only influences employee satisfaction levels, but also forms the basis for sustainable organizational performance.
In facing a dynamic future, research and deeper understanding of the role of emotional intelligence in da leadership and organizational culture is required.The practical implications of these findings can guide companies and leaders in designing more effective strategies to optimize emotional intelligence in the context of modern leadership.Thus, the integration of EQ is not only a personal development tool, but also a catalyst for positive and sustainable organizational transformation.

C. RESEARCH METHODOLOGY
Research methods for exploring the role of emotional intelligence in effective leadership may involve a mixed approach that combines quantitative and qualitative analysis.The following are the methodological steps that can be taken: Literature Study and Conceptual Framework: a. Conduct a thorough literature review of theories of leadership and emotional intelligence, as well as the interactions between the two.b.Develop a conceptual framework to guide research, by identifying the dimensions of emotional intelligence to be analyzed and their relationship to effective leadership.Preparation of Measurement Instruments: a. Developing valid and reliable measurement instruments to measure levels of emotional intelligence and leadership effectiveness.b.These instruments may include emotional intelligence scale questionnaires, leadership evaluation surveys, and structured interviews.

Indonesian Development of Economics and Administration Journal
Integrating Findings : a. Combining the results of quantitative and qualitative analyzes aims to gain a more comprehensive understanding of how emotional intelligence influences effective leadership.Drawing Conclusions : a. Formulating conclusions based on research findings aims to highlight the theoretical and practical implications of the relationship between emotional intelligence and effective leadership.This approach is very useful because it produces a more complete and contextual picture of the role of emotional intelligence in leadership.By combining quantitative and qualitative data, we can get deeper and more comprehensive insights.This is critical to supporting the development of sustainable and effective leadership practices, as it allows us to understand not only numbers and statistics, but also context, experiences and nuances that may not be represented in quantitative data alone

D. RESULTS AND DISCUSSION
In the context of this research, it is revealed that there is a positive relationship between emotional intelligence and leadership effectiveness.The research results show that leaders with a high level of emotional intelligence tend to obtain better assessments in leading a team or organization.Dimensions of emotional intelligence, such as emotional awareness and emotional regulation, are significant factors in determining leadership performance.In other words, understanding and being able to manage emotions, both from oneself and from others, is the key to achieving effective leadership success.
Additionally, this research highlights the important role of emotional intelligence in shaping a positive organizational culture.Leaders with high levels of emotional intelligence tend to create inclusive and supportive work environments, where aspects such as empathy and conflict management become integral elements of organizational culture.The implications of this research discuss the need for developing emotional intelligence as a significant strategy for improving leadership and creating a dynamic work environment.
Within this framework, training and development programs that focus on increasing emotional awareness, emotional regulation, and social skills are crucial for organizations seeking to optimize leadership potential.Improving leaders' emotional intelligence can have a positive impact on team interactions, conflict handling, and the ability to navigate complex challenges in an ever-changing world of work.
Although this research provides valuable insights, it is necessary to acknowledge several limitations.For example, the sample size or specific context of the study may limit the generalizability of the findings.Therefore, future research could deepen this understanding by involving a wider variety of contexts or industries and exploring concrete strategies for integrating emotional intelligence in daily leadership practices.Within this framework, training and development programs that focus on increasing emotional awareness, emotional regulation, and social skills are crucial for organizations seeking to optimize leadership potential.Improving leaders' emotional intelligence can have a positive impact on team interactions, conflict handling, and the ability to navigate complex challenges in an ever-changing world of work.
Although this research provides valuable insights, it is necessary to acknowledge several limitations.For example, the sample size or specific context of the study may limit the generalizability of the findings.Therefore, future research could deepen this understanding by involving a wider variety of contexts or industries and exploring concrete strategies for integrating emotional intelligence in daily leadership practices.
In pursuing a balance between exploration and generalization, the results of this research can provide practical guidance for organizations to design better leadership policies and practices.Increased awareness of the role of emotional intelligence in organizational culture can also stimulate the development of practices that support employee well-being and the long-term growth of organizations.
In conclusion, this research not only strengthens our understanding of the relationship between emotional intelligence and effective leadership, but also provides a foundation for continued research and implementation of best practices in the organizational world.In exploring the impact of emotional intelligence on leadership, further understanding how emotional intelligence influences individual interactions at the team and organizational levels becomes essential.Effective leadership with high emotional intelligence can create a dynamic and adaptive work atmosphere, motivate teams, relieve tension, and build strong interpersonal relationships, creating a solid foundation for achieving organizational goals.In the context of this research, it is proven that there is a positive relationship between emotional intelligence and leadership effectiveness.Research shows that leaders with a high level of emotional intelligence tend to get better ratings in leading a team or organization.Dimensions of emotional intelligence, such as emotional awareness and emotional regulation, emerge as significant factors in determining leadership performance.
Thus, understanding and being able to manage emotions, both from oneself and from others, is the key to achieving effective leadership success.
Additionally, this research highlights the important role of emotional intelligence in shaping a positive organizational culture.Leaders with high levels of emotional intelligence tend to create inclusive and supportive work environments, where aspects such as empathy and conflict management become integral elements of organizational culture.The implications of this research discuss the need for developing emotional intelligence as a significant strategy for improving leadership and creating a dynamic work environment.
Within this framework, training and development programs that focus on improving emotional awareness, emotion regulation, and social skills become essential for organizations seeking to optimize leadership potential.Improving leaders' emotional intelligence can have a positive impact on team interactions, conflict handling, and the ability to navigate complex challenges in the changing world of work.We conducted a survey of 57 teachers and employees at the institution and showed the following results:

Figure 2 Leadership Satisfaction Survey
Based on this survey, it is known that the influence of leadership exercised by leaders provides increasing and stable satisfaction every year.Meanwhile, satisfaction with education tends to be low but increases every year.Although this research provides valuable insights, it is necessary to acknowledge several limitations.For example, the sample size or specific context of the study may limit the generalizability of the findings.
Therefore, future research could deepen this understanding by involving a wider variety of contexts or industries and exploring concrete strategies for integrating emotional intelligence into everyday leadership practice.In an effort to strike a balance between exploration and generalization, the results of this research can provide practical guidance for organizations to design better leadership policies In conclusion, this research not only strengthens our understanding of the relationship between emotional intelligence and effective leadership, but also provides a foundation for continued research and implementation of best practices in the organizational world.In exploring the impact of emotional intelligence on leadership, further understanding of how emotional intelligence impacts individual interactions at the team and organizational levels becomes essential.Effective leadership with high emotional intelligence can create a dynamic and adaptive work atmosphere, motivate teams, relieve tension, and build strong interpersonal relationships, creating a solid foundation for achieving organizational goals.

E. CONCLUSIONS AND SUGGESTIONS
Overall, this research provides a comprehensive picture of the relationship between emotional intelligence and leadership effectiveness, as well as its impact on organizational culture.The findings show that emotional intelligence has a crucial role in forming successful leaders and creating a dynamic work environment.Leaders with high emotional intelligence tend to be more effective at managing teams, handling conflict, and creating an inclusive organizational culture.The development of training and development programs that focus on emotional intelligence was identified as a key strategy for improving leadership.Evaluation instruments that are holistic and understand the diversity of emotional intelligence dimensions are also relevant in assessing and measuring leader progress.
The application of these findings not only focuses on the individual level, but also highlights the importance of integrating emotional intelligence in the overall organizational culture.Thus, this research makes a significant contribution to the development of sustainable leadership practices and provides a foundation for strategic considerations in human resource management.
In conclusion, developing emotional intelligence is key in responding to the dynamics of change and complexity in the world of work.Applying these findings in an organizational context will provide real benefits in creating leaders who are able to guide teams to success and create a culture that promotes innovation and shared prosperity.
ISSN (online) : 2963-5896 & ISSN (print) : 2964-0482 Data collection : a. Conduct surveys or interviews with leaders at various levels of the organization to collect data regarding their emotional intelligence and leadership effectiveness.b.Ensure sample diversity by covering multiple industries and hierarchical levels.Qualitative Analysis : a. Conduct qualitative analysis of interviews or open-ended answers to questionnaires to understand the context and deeper meaning of the data.b.Use thematic analysis methods or other qualitative approaches to identify key patterns and themes.
Figure 1.Organizational Structure of Al Mujtama Islamic Boarding School 4 Cianjur 2020 -2025 Economics and Administration Journal and practices.Increased awareness of the role of emotional intelligence in organizational culture can also stimulate the development of practices that support employee well-being and the long-term growth of organizations.