Pelatihan Peningkatan Kualitas Layanan Pelanggan Pada Resto Kuliner Ayam Geprek GMS di Kota Depok, Jawa Barat
Abstract
Tujuan di laksanakan Pengabdian Kepada Masyarakat ini adalah untuk membantu dalam menentukan strategi pengelolaan restoran kuliner ini. Kualitas pelayanan pelanggan merupakan aspek kunci dalam industri restoran yang sangat kompetitif, seperti Ayam Geprek GMS di Kota Depok Jawa Barat. Metode pelatihan yang meliputi sesi teori, simulasi praktis dan role palying, serta evaluasi berkala untuk mengukur efektifitas pelatihan dan melakukan perbaikan yang diperlukan. Dengan mengidentifikasi dan mengatasi masalah utama yang dihadapi dalam pelayanan, pelatihan ini di harapkan dapat meningkatkan kualitas pelayanan secara keseluruhan, memperkuat reputasi restoran dan meningkatkan loyalitas pelanggan. Hasil penelitian ini dengan melalui evaluasi pelatihan dapat memberikan peningkatan kualitas pelayanan secara keseluruhan, memperkuat reputasi restoran dan meningkatkan loyalitas pelanggan. Selain itu juga tercapainya standar pelayanan yang tinggi dan membedakan dirinya dalam pasar yang kompetitif memastikan kepuasan pelanggan yang konsisten dan berkelanjutan.
References
Armstrong, M, (2010), Armstrong’s Handbook of Human Resource Management Practice, Kogan Page
Bintoro dan Daryanto, (2017). Manajemen Penilaian Kinerja Karyawan. Cetakan 1, Yogyakarta
Blythe, Jim, (2013), “Principles and Practice of Marketing” , Penerbit Sage Publications
Darodjat, Achmad, (2015), Konsep-Konsep Dasar Manajemen Personalia Masa Kini, Surabaya: Refika Aditama
Dessler, G, (2019), Human Resource Management, Penerbit: Pearson
Jeanette J. Smith, (2007), “Customer Service: A Practical Approach”, Penerbit: Pearson Education
Kotler, Philip, (2015), Marketing Management, penerbit Pearson Education
Koster L, (2021), Training and Development for Human Resource Professionals, penerbit: Routledge
Oliver. P (1980), Social Networks and Social Support, Penerbit: Sage Publications
Rozalena dan Dewi, (2016). Panduan praktis menyusun pengembangan karier dan Pelatihan Karyawan , penerbit, Jakarta: Raih Asa Sukses
Siagian, Sondang P. (2012). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara
Zeithaml, Parasuraman, Berry (1990), Delivering Quality Service: Balancing Customer Perceptions and Expectations” , Penerbit: Free Press
Open Access
IDEA Adimas Journal is a national peer reviewed and open access journal that publishes significant and important research from all area scientific multidisciplinary journal concerned with the practice and processes of community engagement.
This journal provides immediate open access to its content that making research publish in this journal freely available to the public that supports a greater exchange of knowledge.
Copyright
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. Authors or others are allowed to multiply article as long as not for commercial purposes. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
Disclaimer
No responsibility is assumed by publisher and co-publishers, nor by the editors for any injury and/or damage to persons or property as a result of any actual or alleged libelous statements, infringement of intellectual property or privacy rights, or products liability, whether resulting from negligence or otherwise, or from any use or operation of any ideas, instructions, procedures, products or methods contained in the material therein.